Contact Us
Feel free to drop us a line via this contact form or visit our headquarter. The Support team is always looking for feedback and comments from you to improve our service quality. Our working hours is from 9:00AM to 5:00PM from Monday to Friday (except holidays and weekends).
Get in touch
About us
Welcome to Trainers Factory
A modern UK sneaker destination built on passion, authenticity, and the belief that great footwear should be accessible to everyone. We don’t just sell sneakers; we curate experiences that connect culture, comfort, and confidence.
Our Story
Trainers Factory was founded with a simple vision: to make it easy for people to find sneakers that fit their lifestyle and personality.
For too long, buying sneakers online has been uncertain — with limited availability, confusing choices, or concerns about trust. We set out to change that by building a brand rooted in transparency, customer care, and a love for sneaker culture.
From our very first pairs to the wide range we proudly offer today, Trainers Factory has always been driven by one principle: sneakers are more than just footwear — they are a statement of identity and everyday confidence.
Our Philosophy
We believe sneakers should be about more than style — they should reflect authenticity, comfort, and community. Every sneaker we offer is selected with care, keeping in mind what truly matters to our customers.
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Authenticity First – UK-based with a clear focus on providing trusted, genuine sneaker options.
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Everyday Wearability – Sneakers that fit seamlessly into your lifestyle, from casual looks to standout moments.
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Minimalist Design Focus – A clean, simple shopping experience designed to let the sneakers speak for themselves.
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Customer-Centered Choices – We listen, learn, and adapt to what our community values most.
Our Model & Commitment
At Trainers Factory, we stand by three key commitments that guide how we work every day:
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Direct-to-Customer Care – By focusing on our website and direct channels, we ensure our community gets not just sneakers, but reliable service and ongoing support.
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Transparency & Responsibility – We believe in open communication, clear policies, and always putting honesty first.
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Customer-Centric Service – From product guidance to responsive care, we’re here to make every step of your journey simple and reassuring.
Our Address
📍 Address: 124 City Road, London, EC1V 2NX, United Kingdom
📧 Email: sales@trainersfactory.uk
📞 Phone: +442039963787
More Than Sneakers
Trainers Factory is more than a store; it’s a community. We aim to redefine what it means to buy sneakers online by constantly evolving with our customers’ needs. Our vision is to make sneakers accessible, trustworthy, and inspiring for all who share our passion.
Whether you’re looking for a new everyday pair, something to elevate your style, or simply to enjoy the culture that surrounds sneakers, Trainers Factory is here to walk with you every step of the way.
✨ Trainers Factory — Authentic Sneakers. UK Based. Free Delivery.